Privacy Policy

1. Introduction

Sim Time ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and facility services.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name (first and last)
• Email address
• Phone number
• Booking and reservation information
• Number of guests (adults and children)
• Access code usage and entry/exit logs
• Payment information (processed via third-party secure payment processors)

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data and analytics
• Cookies and tracking technologies

Communication Data

• SMS message delivery logs and opt-in/opt-out preferences
• Email communications and responses
• Customer service inquiries and correspondence

Security and Monitoring Data

Security cameras are in use inside the facility for safety, security, and damage prevention.

• Video surveillance footage from inside the facility
• Door access logs including entry and exit times
• Access code usage records

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and reservations
• Provide facility access codes and instructions
• Send booking confirmations, reminders, and updates via SMS and email
• Process payments and manage damage deposits
• Enforce facility rules and policies
• Investigate damage, rule violations, or unauthorized access
• Maintain facility security and safety
• Improve our services and customer experience
• Respond to customer service inquiries
• Send marketing communications (only with your consent)
• Comply with legal obligations
• Analyze website usage and optimize functionality

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

Service Providers

• Payment processors (Stripe) to handle secure payment transactions
• Booking and reservation software providers
• Access control and smart lock providers (Seam)
• SMS and email communication providers (Twilio, SendGrid)
• Waiver management providers (SmartWaiver)
• Website hosting and analytics providers

Legal Authorities

We may disclose your information if required by law, court order, or legal process, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Payment Information

All payment transactions are processed through third-party secure payment processors (Stripe). We do not store full credit card numbers or sensitive payment information on our servers. Payment processors are PCI-DSS compliant and use industry-standard encryption to protect your financial data.

6. SMS and Email Communications

By making a booking, you consent to receive SMS and email communications related to your booking and facility operations. These messages include booking confirmations, access codes, time reminders, and important facility updates. These communications are essential to your use of our facility and provide critical information necessary for your reservation and facility access. Standard message and data rates may apply to SMS messages. This agreement isn't a condition of any purchase. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data:

• Essential Cookies: Required for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may limit website functionality.

8. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure server infrastructure and encrypted data transmission (SSL/TLS)
• Access controls and authentication requirements
• Regular security assessments and updates
• Secure payment processing through PCI-DSS compliant providers

However, no system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your access codes and account information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking records, payment information, and security footage are retained for a reasonable period to support business operations, resolve disputes, and comply with legal obligations.

10. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a structured, commonly used format

To exercise these rights, please contact us using the information provided below.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. All bookings must be made by an adult 18 years or older. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: